At Project Sanatana, we are committed to ensuring a seamless and trustworthy shopping experience for our customers. We offer a 5-Day Easy Return & Replacement Policy, ensuring complete transparency and satisfaction.

Eligibility for Returns & Replacement

To qualify for a return or replacement, the following conditions must be met:

The item(s) must be in their original, unused condition.
Returns are subject to inspection and verification by the Project Sanatana team.
Items damaged due to negligence, improper usage, or mishandling will not be eligible for return or replacement.
The product should be accompanied by its Original Product Certificate, Original/Copy of Invoice, packaging, documentation, lab certificates, and discount coupons (if any).
If any modifications or alterations have been made to the original product(s), the return will not be accepted.

Mandatory Requirement: Customers must provide an unboxing video as proof of damage or incorrect product. The video should:

• Start before opening the package.
• Clearly show the shipping label with order details.
• Capture the full unboxing process without any cuts or edits.

Why is this necessary? This helps us verify claims and prevent fraudulent returns.

 Please note: Shipping charges, VAT, lab certification charges, and customs duties are non-refundable.

Return Policy for Customized Products

Any customized items made specifically for you cannot be returned for a refund.

Important Notes

Shipping Charges, VAT, and Duties are non-refundable.
Return shipping is at the customer’s cost.
Payment gateway charges (if applicable) are non-refundable, as these are billed directly by the payment provider.
If you ordered a paid lab certificate, the certification fee will not be refunded.
Returns will be processed within 7-10 business days from the date of receiving the product at our address. Please note that your bank or payment provider may take an additional week to reflect the refund in your account.

Cancellation Policy

To be eligible for cancellation, a request must be placed before the items have been shipped.

If you cancel a Rudraksha or any other order, we may deduct the making charges.
If your order included a paid certification, we will deduct the certification cost.
If your order included customized items, some amount may be deducted depending on the stage of customization.
If your order has already been shipped, shipping charges will be deducted before issuing a refund.

Refunds will be processed within 4-5 working days after the cancellation request is approved. However, banks or payment gateways may take an additional week to reflect the amount in your account.

All refunds will be credited back to the original payment method used for the purchase or through UPI  If multiple payment methods were used, the refund will be processed in sequence.

How to Return Items?

We strongly recommend Pack the items securely in a box and, if possible, add a thin magazine or book inside for better protection. Then Send it to us

If you choose to send the parcel yourself and it gets lost, stolen, or misplaced in transit, we will not be held liable.

To ensure a secure return process, kindly follow these instructions:

For Domestic Returns (Within India)

Pack the items securely in a box and, if possible, add a thin magazine or book inside for better protection.

Shipping Address:
Project Sanatana
Near Bhagyalakshmi Stores,
1st Main Road, Muneshwara Nagara,
Kolar, Karnataka, India – 563101
WhatsApp Support: +91 9380782408

After shipping, please share the tracking details with us on WhatsApp.

Important: Do not mention words like “Rudraksha,” “Gemstone,” or “Jewelry” on the package, as it may attract undue attention. Simply mention “Project Sanatana” as the recipient.

For International Returns

If you are returning an item from outside India, please contact our support team at contact@projectsanatana.com for specific return instructions.

Depending on your country and the product, we may ask you to ship the return to our local representative or directly back to India. Any return shipping charges or customs duties will be borne by you.

Frequently Asked Questions (FAQs)

1. When does the 5-day return period start?

The 5-day return period starts from the date you receive your product, as confirmed by our courier records.

2. Can I return only some of the items from my order?

Yes, you can return specific items from a multiple-item order, as long as they meet the eligibility criteria.

3. I lost the lab certificate and original packaging. Can I still return the product?

While we usually require the original certificate, invoice, and packaging, in special cases, you may still be eligible for a partial replacement or store credit. Please contact us at contact@projectsanatana.com for assistance.

4. Can I return a Rudraksha in a pendant?

No. Any customized jewelry or altered product is not eligible for a refund.

Join the Spiritual Revival!

At Project Sanatana, we are more than just a store—we are on a mission to revive the lost scientific and spiritual wisdom of Bharat.

Explore our YouTube Channel for powerful insights: Project Sanatana YouTube
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Thank you for trusting Project Sanatana!