Payment Policy​

Payment Policy

At Project Sanatana (ProjectSanatana.com), we ensure that all transactions are safe, secure, and fraud-proof. We do not store your card details on our website. All payment details are processed through a secure payment gateway that complies with international transaction regulations.

1. Accepted Payment Methods

We provide multiple payment options for a seamless checkout experience:

Credit & Debit Cards

Credit Cards: Visa, MasterCard, American Express
Debit Cards (India): Visa, Maestro

Online Payment Methods

Net Banking (via secure payment gateways)
UPI Payments (Google Pay, PhonePe, Paytm, BHIM, etc.)

2. Payment Processing

We use Razorpay as our trusted and secure payment gateway.

  • Credit & Debit Card Payments: Processed through Razorpay’s highly encrypted system.
  • UPI & Net Banking: Instant transactions through Razorpay.

Important: Always place your order directly on our website. If you need assistance, contact our support team to receive a secure payment link.

3. Payment Confirmation

After making a payment, you may share a screenshot of the receipt along with details of your order at contact@projectsanatana.com for quick processing.

4. Security & Fraud Protection

  • All transactions on ProjectSanatana.com are SSL-encrypted for security.
  • We do not store your payment details to ensure maximum safety.
  • If you suspect fraudulent activity, report it immediately to contact@projectsanatana.com.

For any payment-related queries, contact us:

Email: contact@projectsanatana.com

Whatsapp: https://wa.me/919380782408

Website: https://projectsanatana.com

🙏 Thank you for shopping with Project Sanatana!

9. Payment FAQs

Q: Is it safe to make payments on ProjectSanatana.com?
Yes, our website is secured with SSL encryption, and all transactions are processed through Razorpay, one of India’s most trusted payment gateways.

Q: I paid but didn’t receive an order confirmation. What should I do?
Please wait 10–15 minutes and check your email spam folder. If you still haven’t received a confirmation, contact us with your payment reference.

Q: Can I pay Cash on Delivery (COD)?
Currently, we do not support COD due to the spiritual and customized nature of our products. Full pre-payment is required to process your order.

Q: Are there any hidden charges or taxes?
No, the final price at checkout includes all applicable taxes. Shipping charges (if any) are shown transparently before you confirm the order.

10. Payment Disputes & Chargebacks

In case of a disputed transaction or chargeback, we request that customers contact our support team first to resolve the issue amicably. Unresolved disputes may be referred to the payment gateway or banking institution, and we will cooperate fully with such investigations.

We maintain transaction logs and digital records for all orders to ensure full transparency.

11. Currency & Localization

All prices displayed on our website are in Indian Rupees (INR ₹) by default. International customers may see currency variations on their cards due to exchange rates and bank conversion fees. Please confirm with your card provider for details about foreign transaction charges.

We aim to provide international currency support in the future.

12. Important Payment Reminders

  • Do not share your UPI PIN or card OTP with anyone claiming to be from our team.

  • We never ask for sensitive payment information over phone, SMS, or social media DMs.

  • Use only the payment page hosted on https://www.projectsanatana.com.

14. Custom Orders & Payment Terms

For customized items such as:

  • Personalized malas

  • Lab-certified Rudraksha combinations

  • Silver-capped malas made on order

We may request full or partial advance payment before processing the order, depending on the nature of customization. Timelines will be communicated clearly in such cases.

At Project Sanatana, we strive to provide not just authentic spiritual products but also a secure and transparent payment experience. Whether you’re buying a Rudraksha mala, a custom Vastu yantra, or a handcrafted silver-capped bead, you can rest assured that your payment is handled with care. From UPI and credit cards to secure online net banking, we cover all the popular payment methods in India. For international customers, our payment process is simple, encrypted, and legally compliant.