Welcome to ProjectSanatana.com. By using our website, you agree to comply with the following policies, which outline the terms and conditions of our services, privacy practices, disclaimers, and other important information.

1. Privacy Policy

At ProjectSanatana.com, we respect your privacy. This section explains how we collect, use, and protect your personal information.

Information We Collect:

• Name, email, contact details when you make a purchase or sign up.
• Payment details (processed securely through third-party payment gateways).
• Browsing behavior for analytics and site improvement.

How We Use Your Information:

• To process orders and provide customer support.
• To improve user experience and personalize content.
• To comply with legal and regulatory requirements.

Data Protection:

• We do not sell or share your personal information with third parties, except for order fulfillment or legal compliance.
• We use encryption and security measures to protect your data.

For more details, visit our [Privacy Policy] page.

2. Terms & Conditions

By accessing and using ProjectSanatana.com, you agree to:

• Use the website lawfully and ethically.
• Not misuse or distribute any content from our site.
• Acknowledge that spiritual products do not guarantee specific results.

We reserve the right to update or modify our terms at any time. Continued use of our site means you accept these changes.

3. Refund & Return Policy

We strive to provide high-quality spiritual products. However, if you are not satisfied, our return policy is as follows:

Returns & Replacements:

• Customer must contact us before placing the return order.
• Products can be returned within 5 days of delivery if they are damaged, defective, or incorrect.
• Items must be unused, in original packaging, and with proof of purchase.
• Customized or personalized products cannot be returned.

Refunds:

• Approved refunds will be processed within 7-10 business days to the original payment method or by UPI methods.
• Shipping costs are non-refundable unless the return is due to our error.

To request a return, contact us at [contact@projectsanatana.com].

4. Shipping Policy

Processing & Delivery:

• Orders are processed within 1-2 business days.
• Standard shipping may take 5-10 business days depending on location.
• Tracking details will be provided once the order is shipped.

Shipping Charges:

• Charges vary based on the delivery location and weight of the order.
• Free shipping may be available for orders above a specific amount (if applicable).

International Shipping:

• Available in select countries. Delivery times may vary. Additional customs duties may apply.

For any shipping-related inquiries, contact us at [contact@projectsanatana.com].

5. Product Certification Policy

We offer an authenticity certificate for all Rudraksha beads upon request. This certificate is issued by recognized and trusted gemological institutions, validating the type and authenticity of the Rudraksha. Customers can opt to include the certificate as an add-on during checkout, for an additional fee of ₹500 per Rudraksha.

Please note:

• The certificate is not included by default and must be selected while placing the order.

• Certificates are issued only for the specific Rudraksha purchased, and cannot be generated separately after order completion.

• As the certificate is a third-party authenticated document, the fee is non-refundable even in case of product returns or exchanges.

We ensure full transparency and maintain high standards of quality and authenticity with every certified product.

6. Disclaimer

Spiritual Products Disclaimer:

The products and services offered on ProjectSanatana.com, including Rudraksha, gems, yantras, parad, puja items, and puja services, are intended for spiritual and religious purposes only.

• These items are not medically or legally certified.
• Their efficacy is based on traditional beliefs and individual faith.
• We do not claim any scientific, medical, or legal validation for their effectiveness.
• Our guidance should not be considered a substitute for professional medical advice.

Product Appearance:

Our products like Rudraksha, Vastu and Decor, Malas, Jewelry and other products photographed under high-quality studio lighting using macro lenses to showcase intricate details. As a result, colors and textures may appear slightly enhanced in product images.

The actual product you receive may look a bit different to the naked eye due to lighting conditions, screen settings, and photography techniques — however, we assure you that the product is exactly the same as described and ordered.

We appreciate your understanding.

7. Silver/ Gold Price Disclaimer:

Silver/gold prices displayed on our website are subject to change due to market fluctuations, demand, and economic conditions.

• Prices may differ from the time of purchase to the time of processing.
• We update prices regularly but cannot guarantee real-time accuracy.

If you have concerns regarding pricing, please contact us before placing an order.
Thank you for choosing ProjectSanatana.com.

8. Customized Silver-Capped Malas

Some of our 108-bead malas come with silver cappings and are handcrafted on-demand. These are not stocked items and are made or procured only after the order is placed. Due to this, order processing may take an additional 3–7 business days before shipping.
We will inform you if there are any delays, and your patience is truly appreciated.

9. Natural Variations in Product Disclaimer

Please note that the color of Rudraksha beads may vary slightly from the images displayed on the website. These variations occur naturally due to changes in seasons and the geographic origin of the beads. As Rudraksha is a natural product, no two beads are exactly alike.

Additionally, the sizes mentioned on the product pages are approximate. Minor differences may be observed in the size of the actual product delivered.

We assure you that all beads are authentic and lab-tested, and such natural variations do not affect the spiritual or astrological benefits of the Rudraksha.

10. Certification Disclaimer

Note:
If you choose the “With Lab Certificate” option for your Rudraksha or Mala product, please allow additional processing time. This is because we send the selected bead(s) for certification from an authorized laboratory before dispatching.

In some cases, we may already have certified stock available — in such situations, your order will be shipped promptly. However, if certification is required, shipment may be delayed by 3–5 working days (depending on lab processing time).

We appreciate your understanding and assure you of authentic, high-quality spiritual products.